Contact Car Loans Australia

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How can we help you today?

Whether you’d like to explore Car Loans Australia resources or share feedback about our website, we welcome your interest. You can explore our car loan information and tools. This website publishes general information and does not accept loan applications or quote requests, provide referrals, or offer personalised financial or credit advice.

We also value your feedback and suggestions -  they help us continually improve the Car Loans Australia experience and ensure our resources meet the needs of our users.

For general questions, compliments or complaints about our website, please write to Clark Family Pty Ltd at the mailing address below.

If your enquiry relates to a quote, application status, existing insurance policy or loan, repayment, claim, approval decision or another matter being handled by a broker, lender, insurer or other provider, you should contact that business directly. We do not make lending or insurance decisions and do not have access to brokers’ or providers’ application, policy, loan or claims systems.

Please do not include unnecessary sensitive personal or financial information in your correspondence, such as passwords, banking details, credit card details, Tax File Numbers or identification documents.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about our website, including the way your personal information has been handled, please write to us at the mailing address above in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If your complaint concerns a broker, lender, insurer or other financial services provider, contact that business first. If the matter remains unresolved, you can contact the Australian Financial Complaints Authority (AFCA) to check whether it can consider your complaint. AFCA is an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide when contacting us will be handled in accordance with our Privacy Policy. We use this information to respond to your enquiry and manage your request, not to refer you to a broker, lender or insurer.

You can request access to or correction of your personal information at any time by contacting us in writing.

Website Operator

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

For general information about financial services licensing and regulatory matters, please visit the ASIC website.

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Finance News

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What a Steady Rate Setting Means for Boat Buyers
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The Reserve Bank’s latest decision to keep the cash rate steady gives Australian boat buyers a useful moment to pause, but it should not be mistaken for a guarantee that borrowing costs will stay simple or uniform. For households looking at a first trailer boat, a fishing upgrade, a personal watercraft or a larger family cruiser, the lending market remains highly dependent on borrower profile, boat type, deposit size, loan structure and lender appetite. - read more
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Financial hardship support is back in the spotlight across Australia’s lending market, with regulators and consumer advocates paying closer attention to how banks and non-bank lenders respond when borrowers ask for help. For households and small business owners already dealing with higher living costs, tax obligations, insurance premiums and uneven cash flow, this is more than a compliance story. It is a practical reminder that loan stress should be addressed before it becomes a missed-payment pattern. - read more